Privacy Policy

01What I collect

• Enquiries. When you use the form on this site or email me, I collect your name, business name, email address, phone number if you give it, and whatever you write in your message.
• Payments. Online payments are taken by Stripe on Stripe's own payment page. I never see or store your card details. I keep a record of which plan you paid for, the amount, the date and Stripe's reference numbers.
• Client work. To do the work you engage me for, I may hold details of your domain, hosting, email and other accounts, the content you supply for your website, and information about your customers that is stored in systems I set up or look after for you.
• Tech Checks and monitoring. A Tech Check reads publicly available information about your domain and website. On the Care Plan, your website is checked automatically every few minutes to confirm it is loading, and I keep a log of the work done on it.

I only collect information from you directly, or from sources you have asked me to look at. You can choose not to give me information, but I may then be unable to reply or do the work.

02How I use it

• To reply to your enquiry and prepare a quote.
• To deliver, support and invoice the services you have agreed to.
• To meet legal and tax record-keeping obligations.

I do not sell personal information, and I do not use it for advertising. I will not add you to a mailing list unless you ask.

03Who it is shared with

Information is shared only with the service providers needed to run the business and do your work:

• Cloudflare, which hosts this website and the database behind the enquiry form.
• Stripe, which processes payments.
• Google Workspace, which provides my email.
• A notification service that sends me alerts about enquiries and website outages.
• Providers you ask me to set up on your behalf, such as a domain registrar, web host or booking system. Accounts with those providers are in your name and covered by their own privacy policies.

I may also disclose information where the law requires it.

04Information held overseas

The providers above store and process data on servers outside Australia, including in the United States. By sending an enquiry or engaging Setuply, you consent to your information being held by those providers overseas.

05This website

This site does not use advertising or analytics cookies. Visits are counted with Cloudflare Web Analytics, which uses no cookies and does not track individuals. If you use the free website check, the website address you enter is checked using public information and kept as a record of the check. Cloudflare may set a cookie that is strictly needed for security. The site's fonts are loaded from Google Fonts, so Google receives your IP address when a page loads.

06Security and how long it is kept

Information is kept in password-protected systems with access limited to me. Enquiries that do not become jobs are deleted within 12 months. Client and payment records are kept for seven years to meet tax obligations, then deleted. Login details you give me for your accounts are removed once the work is finished, unless I look after the account for you on an ongoing basis.

07Seeing or correcting your information

You can ask for a copy of the personal information I hold about you, or ask me to correct or delete it, by emailing [email protected]. I will respond within 30 days.

08Complaints

If you think your information has been mishandled, email [email protected] and I will respond within 30 days. If you are not satisfied with the response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

09Changes to this policy

If this policy changes, the new version will be published on this page with a new date.

10Contact

Cameron Allan Parkinson trading as Setuply, ABN 93 639 286 975, Gold Coast, Queensland. Email [email protected].