These terms apply to all services provided by Cameron Allan Parkinson trading as Setuply, ABN 93 639 286 975 ("Setuply", "I", "me"), and to your use of this website. By accepting a quote or paying for a plan, you agree to them.
01Quotes and prices
- You receive a written quote before any work starts. The quoted price is fixed and does not change unless the job does.
- If you ask for work outside the quote, I will quote that separately before doing it. Custom work is charged at $140 an hour.
- All prices are in Australian dollars. Setuply is not registered for GST, so no GST is charged.
- Quotes are valid for 30 days.
02Payment
- Projects, including Get Online and Connect, are paid 50% up front and 50% before launch. Work starts when the first payment is received, and the finished work goes live when the second is received.
- Tech Check is paid in full in advance. If you go ahead with a larger job within 60 days of receiving your report, the Tech Check fee is credited against it.
- Care Plan is billed monthly in advance, with a three-month minimum.
- Costs charged by other providers, such as domain registration, hosting, email and software subscriptions, are paid by you directly to them unless your quote says they are included.
- If an invoice is more than 14 days overdue, I may pause work or Care Plan services until it is paid.
03What I need from you
- Website builds start once your text, photos and logo have been supplied. The two-week delivery time for Get Online runs from the day I have all of your content.
- You confirm that you own, or have permission to use, everything you supply, and that it is accurate and lawful.
- You agree to give me the access needed to do the work and to reply to questions within a reasonable time. Delays in content, access or feedback will move delivery dates.
04Revisions
Website builds include two rounds of changes. Further changes are quoted separately at the custom rate.
05Ownership
- Your domain, website and accounts are registered in your name, and you hold the logins.
- Once a project is paid in full, you own the website and other work produced for you.
- Third-party software, themes, fonts and stock images remain the property of their owners and are used under their licences.
- I may mention that you are a client and show the finished work as an example, unless you ask me not to.
06Care Plan
- The Care Plan covers hosting, software updates, backups and monitoring, plus 30 minutes of changes each month. Unused minutes do not carry over to the next month.
- Changes that would take longer than the included time are quoted first.
- For a website built by someone else, I may need to review it before the Care Plan can start, and may decline sites that cannot be maintained safely.
- After the three-month minimum, you can cancel at any time with 30 days' written notice. On cancellation I will hand over everything needed to move your website elsewhere.
- Monitoring and backups reduce risk but cannot guarantee that a website will never go down, be attacked or lose data.
07Connect
- A connection links two tools you already use. It covers one trigger in the first tool, one outcome in the second, and up to two follow-on steps such as an automatic reply to your customer or a notification to you. Your quote describes each of these.
- Anything beyond the connection described in your quote, including a second trigger or outcome, is a separate connection and is quoted separately.
- Connections are built in accounts registered in your name wherever the tools allow it.
- If the connection needs a subscription to an automation service, or a higher plan of one of your tools, you pay that provider directly. Any such subscription is listed on your quote before you accept it.
- Connect includes 30 days of fixes after the connection goes live, at no charge, for faults in the connection itself. After that, fixes and changes are quoted first.
- A connection depends on the tools it links. A change made by either provider, or a subscription that lapses, can stop it working. That is outside my control and is not covered beyond the 30 days.
08Tech Check
A Tech Check is a review of your setup on the day it is done, based on what can be seen from outside and what you tell me. It is not a full security audit or a guarantee that no other problems exist.
If a Tech Check finds nothing worth fixing, meaning the report lists no items to fix, the fee is refunded in full.
09Support
Support is by email, with a reply by the next business day. Calls are by appointment, including evenings and weekends.
10Other providers
Your services rely on other companies, such as domain registrars, web hosts, email providers and payment processors. Their own terms apply to your accounts with them, and I am not responsible for their outages, price changes or decisions.
11Cancelling a project
- You can cancel a project at any time in writing. You pay for the work done up to that date, and any part of your deposit above that amount is refunded.
- If a project is on hold for more than 60 days waiting on content or feedback, I may close it and invoice the work done.
12Your rights and my liability
- Nothing in these terms excludes or limits the guarantees and rights you have under the Australian Consumer Law.
- Where the law allows liability to be limited, mine is limited to supplying the services again or refunding what you paid for them.
- To the extent the law allows, I am not liable for indirect losses such as lost profit, lost revenue or lost data.
13Privacy and confidentiality
I keep your business information and logins confidential and use them only to do your work. Personal information is handled as set out in the Privacy Policy.
14This website
The information on this website is general and may change. Plans and prices shown are those current on the day you view them, and your written quote is what applies to your job.
15General
- These terms are governed by the laws of Queensland, Australia.
- If these terms change, the new version will be published on this page with a new date. The terms in place when you accepted your quote continue to apply to that job.
- If there is a problem, please email me first so we can try to sort it out directly.
16Contact
Cameron Allan Parkinson trading as Setuply, ABN 93 639 286 975, Gold Coast, Queensland. Email [email protected].